Our experienced,  knowledgeable office cleaners will ensure that all of your commercial office cleaning needs are dealt with efficiently. Our office & contract cleaners have vast experience of commercial cleaning, maintaining all types of commercial buildings for all types of industries in London south East making ICS Cleaning & Support Services one of the UK's leading professional cleaning companies.

 

Office Cleaning Services in the docklands & the isle of dogs & east london


We organise office cleaning for clients with a single office, multiple offices and office complex throughout the docklands, east london & isle of dogs.

Different clients have their own individual requirements with regard to a cleaning schedule. However we are very flexible and adapt to meet the clients requirements. Whether it be acting as a key holder and cleaning the offices outside working hours either early morning or evening or increasing numbers of clients now like the cleaning to take place whilst they are still working. To a great extent this is now becoming the preferred method of Office cleaning for both the customer and the cleaner. It allows face to face communication with the cleaners which allows a rapport to be built up and prevents many of the problems that can occur with 'out of office hours' cleaning. It also means that the cleaners are working more sociable hours.


All clients are provided with a cleaning services schedule in spreadsheet form or written whichever is their preference. This will detail the cleaning tasks that take place and their frequency. This schedule is worked out in consultation with the customer. Our methods of quality control then ensure that these are carried out to the high standards we expect and demand from our cleaners.

Office cleaning services is the most competitive end of the contract cleaning market and we at ICS do not produce cheap quotes in order to gain the work but provide our prospective customers with a realistic quote which will ensure that the 'job' is carried out to the customers satisfaction.

If you are interested in our Office Cleaning Service and Your premises are in Essex,, Kent, London, Middlesex please contact us for an immediate appointment. Or complete the QUOTE FORM . It may be that you are interested in some of the other services we have to offer so have a look at our One Stop Shop to find out what is available

East London, Dockland & Isle of Dogs Commercial Services

 

Office Cleaning in the Docklands & the Isle of Dogs – Advice For Clients



For contract cleaning companies office cleaning working in the Docklands & the Isle of Dogs is the most competitive market to break into. Some organisations change their cleaners on a regular basis, every year or some even every six months because they cannot find a company that will consistently meet their requirements. What we find is that these companies do not have a clear indication of what is expected from the clean. After some time they complain that standards have fallen.

This phrase ‘standards have fallen’ is oft repeated by a company representative who is complaining about the cleaning. So you ask what aspect of the cleaning has or is not being done. The reply is often along the lines of, well its all being done but the standard is not what we have come to expect. So you then ask if they can give specific examples so that these can be rectified. Answer; ‘not really its just that standards have fallen’. This is the most frustrating part if you are the cleaning services company. So you go in to visit the premises, talk to the company and to the cleaners. Quite often you can find nothing is actually wrong with the cleaning and that everything according to the contract is being fulfilled. This may very well be the beginning of the process of the company trying to replace you.

Why does this happen? It can happen for a number of reasons, but the principle reason is that the customers expectations of the cleaning process is not reflected in the cleaning schedule, as it changes with time or it may simply be unrealistic and does not take account of natural deterioration in the building.

For example it may be that some employee has found cup rings on their desk and complained that these are not being cleaned. The cleaners when approached about this maintain that they can never clean that particular desk because it is always full of documents. Or somebody has moved their workstation and complained about the amount of fluff and dirt accumulated around the wiring of their computer. As a result the cleaners are obviously not doing a good job.

How are these problems overcome? The best way of avoiding these problems is to carry out a cleaning survey of the premises in which such details can be highlighted and a possible remedy suggested. For example desks can be polished on a rota system and when it is time for a particular block of desks to be polished the individuals whose desks are being done are informed of the impending clean and instructed to clear their surfaces. If they do not then they cannot complain if they are not polished.

Having produced a detailed cleaning survey it should then be possible to sit down with the client and discuss which parts they would like to take up and which can be ignored. On this basis a quote can then be provided. Both parties are then very clear as to the extent and standard of the clean. So what was subjective before becomes objective and measurable. The cleaners should know exactly what is expected of them and the customer should have a more realistic and objective appraisal of the cleaning. Cleaning surveys carried out correctly can save you complaints and the potential loss of contracts.



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