Client Testimonials: We have an excellent client retention rate because we deliver consistently high cleaning service standards 365 days of the year

"I would just like to say how pleased we are with our cleaners. Could you please, please pass on our thanks to your Supervisor who with his team really brought our offices back up to standard during the initial clean. As you know we had numerous problems with our old cleaning company and now even my boss has commented on how clean our offices are. And a final thanks to the office staff as well who have been extremely helpful, I would be delighted to pass on a recommendation"

Debbie Stewart, PA
Insure and Go
(May 2008)

"Just to say that ICS are doing a fantastic job. We are getting some fantastic feedback and buildings are so vastly improved. Thank you."

Jane Lacey, Office Manager
Crown Sports International
(March 2008)

"We were recommended ICS Cleaning by another company after having been let down by our last cleaning contractors. I have found they are very professional and extremely easy to deal with and arranging the cleaning service we required was easy. We are extremely pleased with the service we now receive, we now get a better service and at a cost saving and a hassle free service at that. I am pleased to recommend them to others."

Sarah Brewer - Operations Manager
Esporta Plc
(Jan 2008)

"ICS Cleaning were chosen because they have shown an excellent understanding of our core values, coupled with a refreshing passion for service delivery”

Ian Bridge - Senior Manager
Christian Salversen Plc
(Nov 2007)

"The cleaning service that ICS provides is extremely good, but as importantly as a company they listen to and are responsive to our needs, from the person that answers their phone, their Supervisors, their Management and their Directors who are always happy to talk to us onto the actual cleaners, supervisors and managers who have delivered an excellent service.

"I would be more than happy to recommend their service to another company...and have."

Pam Laky, Facilities Manager
Symon Ltd
(October 2007)

"Just a quick note to let you know that the standard of cleaning displayed by your team of cleaners is extremely good, which is exactly what we need in our prestigious Grade II listed building.

"The team are very responsive to our requests, and communication between myself and the Cleaning Supervisor is maintained on a regular basis.

"I have always found ICS staff and Management to be most professional in the way they deal with our clients and ourselves, and am most impressed at the attention to detail given in carrying out our specification. 

Susie Gayle, Facilities Manager
Endimol TV
(Au 2007)

"In ICS we have found a cleaning service provider who keeps their promises; delivering a hassle free service both on time and in budget, whilst providing solutions to our problems. ICS really go the extra mile and we have no hesitation in recommending them."

Bob Potter, Operations Director
Excel Logisitics
(Mar 2007)

"In the 28 years I have been involved in buildings management there have only been a few contractors / companies that have carried out their promises exactly as stated. ICS Cleaning is one of this select group when it comes to cleaning our buildings. Even more so in that their own quality monitoring actually picked up areas that they thought were not to their standards and returned to make good, thereby giving me more confidence in continuing to employ them."

Miles Johnson, Facility Manager
LA Fitness
(March 2007)

"Cleaning here has always been to a high standard and I would like to thank all of you for your hard work."

Brian Jones, Facilities Manager
Sony Entertainment
(Feb 2007)

"Thank you very much for all your help and efforts, it has been greatly appreciated and all that you have done over and above has not gone unnoticed. I will also recommend your services wherever possible."

Michael Gooding, Director
Pendragon PLC
(January 2007)

"Having visited the site this morning, I could not let the situation pass without writing to thank you and Mark, and all your staff, for such an excellent job at very short notice over the weekend.

You will be pleased to know that the ‘inspection’ passed virtually without comment, which would not have been the case prior to your visit!
Thank you again for all your help, especially at such very short notice, and please thank Mark and your staff for achieving such good results."

John Daniels, Director
TNT Barking
(June 2007)

"Further to our telephone conversation, I would really like to thank you for all the hard work your team has put into cleaning our offices. As I said, we really cannot fault you – if there has been a problem it has been dealt with professionally, quickly and efficiently."

Wendy Morgans
Profero Ltd
(July 2007)

"Just a brief note to thank you and your people for helping us out at such short notice following the unsatisfactory performance of Mitie. Rest assured that your dedication to get the job done at all costs is warmly appreciated."

Richard Corbett, Managing Director
Hampstead Theatre
(April 2007)

"I just wanted to write and thank you all for your help and support with our cleaning contract in city. I have really appreciated all your efforts in these 2 buildings."

Charles Fawkner
Big Fish
(December 2006)

"I just wanted to pass on this email to the ICS management team. It would appear that the daily cleaning service, and Monika in particular, is proving to be a great success. I have had nothing but positive feedback from all three sites and I think work of this standard should be recognised."

Will Coates, Facilities Manager
Insure & Go Ltd
(August 2006)

"Cleaning is often the most difficult and troublesome service to manage. Too many customers select their cleaning contractors on price and then express surprise that the required service levels are neither achievable nor sustainable. Both customers and suppliers would do better to focus on value for money: that is combining an appropriate level of quality with an acceptable level of risk at an appropriate cost. Choosing the lowest cost inevitably means reduced service quality, increased risk of service failure or both.

Rok Building has always understood that all of our supplier partners, whether building contractors, or service providers are trustees for our brand. It is sad that so many occupiers do not realise that their facilities and the way they are looked after speaks volumes about their company and service values.

"This is why Rok has a very successful 10 year supplier relationship with ICS cleaning. ICS like our other supplier partners have learnt that it is better for everyone, if they just do what they promise and get it right first time, on time and in full. In return we reward them with repeat business and an increasing stake in new opportunities as we grow together. Most suppliers, put simply never get there! Make sure you make the right decision."

Grant Howard, Managing Director
Rok Building PLC
(May 2006)